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ZTE CANADA, INC.
LIMITED WARRANTY

THIS LIMITED WARRANTY PROVIDES THE ORIGINAL END-USER PURCHASER OF AXON DEVICES WITH SPECIFIC LEGAL RIGHTS. IN ADDITION THERE MAY BE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE. EXCEPT AS PERMITTED BY LAW, ZTE CANADA DOES NOT EXCLUDE, LIMIT, SUSPEND, OR ALTER ANY OTHER RIGHTS THAT THE END-USER/PURCHASER MAY HAVE.

THE RIGHTS OF RESIDENTS OF QUEBEC ARE GOVERNED BY THE CONSUMER PROTECTION LEGISLATION OF THAT PROVINCE.

1. Limited Warranty for ZTE CANADA

ZTE CANADA INC. (“ZTECANADA”) warrants to the original end-user purchaser that the AXON devices will be free from defects in materials and workmanship under normal use for a period of 2 years from date of purchase with proof of purchase; or from the manufacturing date if no proof of purchase is available (the “Warranty Period”). This Limited Warranty is not transferable to any person other than the original end-user purchaser.. If you discover your device is defective, please contact the ZTECANADA hotline 1-866-644-3056 regarding troubleshooting and for directions on how to return your device for service.

2. Advance Exchange Option

ZTECANADA also provides the option of an “Advance Exchange” Option to minimize the amount of time you will be without your device when seeking repairs. If you choose this option, we will ship a replacement unit to you in advance provided you supply your credit card information to ZTECANADA’s designated service provider to be applied as a Deposit Authorization as detailed below. Under the Advance Exchange Program, your warranty-covered device must be returned to the ZTECANADA designated service provider within 25 days of your request for an Advanced Exchange or you will be charged for the additional device provided to you. The original Warranty Period continues to apply regardless when an Advance Exchange has been made and applies to any replacement unit provided if the original device is not returned to ZTECANADA: The Warranty Period does not start over with your receipt of a replacement or repaired device.

By selecting the Advance Exchange Option, you agree to and accept the following Terms and Conditions:

The Advance Exchange Option is available only to residential addresses in Canada. ZTECANADA is responsible for shipping the Replacement Device and will be liable for any loss or damage to the Replacement Device while in transit to you. Upon delivery to your designated location, you agree that ZTECANADA shall not be liable for any loss or damage to the Replacement Device. The Replacement Device becomes your property upon delivery to your designated location.

You agree to the fees and payment terms set forth below, and you authorize ZTECANADA or its authorized agents to charge the Credit Card (as defined below) or any other payment method.

Payment Terms. ZTECANADA accepts Canadian VISA and MasterCard. By requesting the Advance Exchange Option, you represent and warrant that you are authorized to use the designated credit card (the “Credit Card”) and authorize ZTECANADA’s designated service provider to charge any fees set forth in these Terms and Conditions to the Credit Card. If the card cannot be verified, is invalid or is otherwise not acceptable, you will not be eligible to participate in the Advance Exchange Option.

Deposit Authorization. By choosing to participate in the Advance Exchange Option and agreeing to these Terms and Conditions you authorize ZTECANADA’s designated service provider to place an authorization hold charge on your Credit Card as a deposit in the amount of the full value of the Replacement Device pursuant to these Terms and Conditions. These funds will not be available for your use.

Authorized Charge for Full Replacement Value. In the event (i) you fail to ship your Original Device within twenty five (25) calendar days of the Replacement Device ship out, (ii) your Original Device is out of the warranty period at the time that it is shipped, or (iii) your Original Device is otherwise ineligible for any type of repair (in warranty or out of warranty), or the full cost of repairs exceeds the value of the Replacement Device, you authorize ZTECANADA designated service provider to charge your Credit Card the full value of the Replacement Device.

Late Return. If you ship your Original Device to ZTECANADA designated service provider more than twenty five (25) calendar days after the Replacement Device ship out, ZTECANADA designated service provider will charge your Credit Card the full value of the Replacement Device

Taxes. All charges described herein exclude applicable taxes. You authorize ZTECANADA’s designated service provider to charge your Credit Card for applicable taxes related to the amounts set forth in these Terms and Conditions.

During the full two year Warranty Period, ZTECANADA will provide free two-way shipping under the Advanced Exchange Service, provided your device is confirmed to have defects in materials and workmanship covered by the Limited Warranty. A return shipping label will be provided with the Advanced Exchange unit. To facilitate service, please keep the original packaging in which the Advanced Exchange unit was delivered and use it for the return of the device.

3. Return policy

Return of devices purchased from a retailer are subject to the return policies of that retailer. Please contact the retailer from which you purchased AXON with all questions regarding return to the retailer.

4. Premium Protection Plan

ZTECANADA provides a free–of-charge Premium Protection Plan with the purchase of every AXON device. This means there are no insurance premiums or monthly fees. The only cost to the consumer will be a deductible charge of only CAD 109.99 for each claim. The Premium Protection Plan covers incidental consumer damages related to handling issues such as an accidental drop, minimal liquid exposure, or overuse conditions (i.e. cracked LCD, some forms of water ingress, USB connector damage, etc.). Intentional damage and misuse are not covered.

The coverage period for the Premium Protection Plan is twenty four (24) months from the original date of purchase. Policy coverage only applies to the original purchaser and is not transferrable to others. Please refer to the Premium Protection Plan for further details.

5. Warranty Exclusions and Limitations

This Limited Warranty does not apply (as determined by ZTECANADA) to the following circumstances and conditions:

  • To devices that are beyond the Product’s Warranty Period.
  • If the serial number of the device is altered, damaged defaced, or otherwise not clearly legible.
  • If the warranty label or sealed label of the device is removed, altered, damaged, defaced, or otherwise not clearly legible.
  • If the device was opened, modified, services, or repaired by anyone not authorized by ZTECANADA.
  • To a device physically damaged by misuse or operation outside the applicable installation or user guide or other standard end user documentation prepared and supplied by ZTECANADA, including any safety and operation instructions.
  • Damage to the device caused by and/or resulting from misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, altitude, irregular electric current or voltage, neglect, or misapplication.
  • To consumable parts of the device, such as battery and protective coatings, which may diminish over time with normal usage, unless such damage was caused by a defect in materials or workmanship?
  • If you are unable to provide valid proof of purchase evidencing that you are the original, registered end user-purchaser of the device, including date and source of original purchase.
  • If the device (i) has been used in conjunction with and/or connected with an accessories, products, services, software, applications, or ancillary or peripheral equipment not expressly approved or provided by ZTECANADA, specifically for use with the particular device or (ii) if any otherwise approved or supplied accessories, products, services, software, applications, or ancillary or peripheral equipment has been used in an unapproved, unauthorized, or inappropriate manner.
  • Damage to the device caused by usage of pirated, improper or unauthorized software or improper settings of the any software by end user which is not downloaded from ZTECANADA’s or Retailer’s official website.
  • Damage to the device caused by computer virus or any other form of malicious or intrusive software or other file.
  • Damage to the device caused by the end user’s forgetting either his password or a decryption method set by the end user himself.
  • Other damage which is not caused by defects in design, manufacture, or technology of the device.
  • If no warrantable defect can be verified by the ZTECANADA (No Fault Found).
  • To other than the hardware of the device: This Limited Warranty does not cover any software shipped, pre-loaded, or distributed by ZTECANADA or any third party, even if the software is packaged or sold with the device or subsequently available for the device. As applicable, software license agreements are described in the provided materials.
  • To normal wear and tear to the device.

6. Purchaser Cooperation and Non-Warranty Items

When contacting ZTECANADA or an authorized service provider, you may be required to assist in diagnosing any problems with your device. You may also be required to provide information regarding the date and location of original purchase; and proof of purchase evidencing that you are the original end user-purchaser of the device.

IF YOUR DEVICE IS RETURNED DURING THE LIMITED WARRANTY PERIOD BUT YOUR DEVICE IS NOT COVERED UNDER THIS LIMITED WARRANTY, TERMS AND CHARGES MAY APPLY FOR ANY REPAIRS MADE OR PROCESSING PERFORMED.

7. Exclusive Remedies

EXCEPT AS PROHIBITED BY APPLICABLE LAW (INCLUDING IF YOU HAVE CONSUMER RIGHTS IN ADDITION TO THIS LIMITED WARRANTY), THIS LIMITED WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES FOR YOUR AXON DEVICE; AND ANY OTHER WARRANTIES, CONDITIONS, REPRESENTATIONS OR GUARANTEES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, AND/OR FITNESS FOR A PARTICLAR PURPOSE, ARE HEREBY DISCLAIMED AND SHALL NOT APPLY OR HAVE ANY EFFECT.

8. Limitation of Liability

EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PRERMITED BY LAW IN NO EVENT SHALL ZTECANADA OR ANYONE ACTING IN BEHALF OF OR WITH ZTECANADA (INCLUDING WITHOUT LIMITATION IN RELATION TO THE MANUFACTURE, SUPPLY, DISTRIBUTION, SALE, REPAIR OR RETURN OF THE AXON DEVICE) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHATSOEVER [INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF ACTUAL OR ANTICIPATED PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOSS OR CORRUPTION OF INFORMATION (INCLUDING DATA) OR OTHER PECUNIARY LOSS] ARISING FROM THE USE OF OR INABILITY TO USE THE AXON DEVICE, HOWSOEVER CAUSED, EVEN IF ZTECANADA OR ANY PERSON OR ENTITY ACTING IN BEHALF OF OR WITH ZTECANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION IS INTENDED TO APPLY AND DOES APPLY WITHOUT REGARD TO WHETHER SUCH DAMAGES ARE CLAIMED, ASSERTED, OR BROUGHT IN A LEGAL ACTION OR CLAIM IN TORT, CONTRACT, WARRANTY, OR UNDER ANY OTHER LEGAL THEORY OR CAUSE OF ACTION. THE LIABILITY OF ZTECANADA AND ANY PERSON OR ENTITY ACTING IN BEHALF OF OR WITH ZTECANADA TO YOU FOR LOSS OR DAMAGE ARISING UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED IN AGGREGATE THE NET PURCHASE PRICE YOU PAID FOR THE AXON DEVICE OR THE COST OF REPLACING THE AXON DEVICE, WHICHEVER IS GREATER.

THE FOREGOING LIMITATION SHALL NOT IN ANY WAY RESTRICT LIABILITY IN RELATION TO DEATH, BODILY INJURY, OR ANY STATUTORY LIABILITY FOR ACTS OR OMISSIONS CONSTITUTING INTENTIONAL OR GROSS NEGLIGENCE. ZTE CANADA DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY AXON DEVICE UNDER THIS LIMITE WARRANTY WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE DEVICE.

SOME PROVINCES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH PROVINCES, THE ABOVE LIMITATION MAY NOT BE APPLICABLE. THE RIGHTS OF RESIDENTS OF QUEBEC ARE GOVERNED BY THE CONSUMER PROTECTION LEGISLATION OF THAT PROVINCE.

9. Miscellaneous Provisions

In the event of any conflict between this Limited Warranty and any other warranty provided to you, including without limitation, in the packaging of the Axon Device, the terms of this Limited Warranty shall control to the extent of such conflict. If any term, condition, or provision of this Limited Warranty is held to be void, illegal, or unenforceable, the validity or enforceability of the remainder of such terms, conditions, or provisions will not be affected or impaired.

To start a warranty claim please visit: http://www.ztedevices.ca/repairs.